Refund Policy
Brand Name: HIGHNOTES
Email: highnotesearphones@gmail.com
Phone: +91 8109579687
Effective Date: July 11, 2025
At HIGHNOTES, we prioritize customer satisfaction and strive to offer you a smooth and transparent replacement experience. Our return and replacement policy is designed to ensure that any issues with your product are resolved quickly and efficiently, while maintaining fairness and clarity for both parties.
Replacement Policy
We offer a 7-day replacement policy on eligible products purchased directly through our official website. This means you can request a replacement within 7 days of delivery, subject to the terms outlined below.
Eligibility for Replacement
To be eligible for a replacement, your product must meet the following conditions:
-
The request must be raised within 7 days from the date of delivery.
-
The item must be in its original condition with all original packaging, accessories, and tags intact.
-
The issue must be verified through troubleshooting, which may involve:
-
Phone or video support
-
Online diagnostic tools
-
A potential in-person technical visit (where applicable)
-
Please note: We do not offer refunds, only replacement of the same model (or closest alternative if unavailable).
Defective Product Handling
If a product is found to be defective upon troubleshooting within the 7-day return window, we will arrange a free replacement of the same model. The replacement will be processed at no additional cost to you.
If the issue is not diagnosed as a manufacturing defect or is reported after 7 days, you will be directed to the authorized service centre of the brand for repair or further assistance. We do not process replacements for issues identified beyond the return window.
Conditions Not Covered for Replacement
The following issues are not covered under our replacement policy:
-
Physical damage, water damage, or cosmetic wear & tear not caused during shipping.
-
Issues caused due to improper use or unauthorized modifications.
-
Missing accessories or items not returned in the original packaging.
-
Products reported after the 7-day window.
Important Terms
-
Only one replacement will be provided per product purchase.
-
Replacement requests will only be approved after successful diagnosis and confirmation of the defect.
-
If the exact model is unavailable during replacement, we may offer an alternate product of equivalent value.
-
We reserve the right to refuse replacement if any policy condition is not met.
How to Request a Replacement
To initiate a replacement request, please contact our support team with the following details:
-
Order ID
-
Product name and model
-
Description of the issue (photos/videos may be requested)
-
Date of delivery
You can contact us at:
📧 Email: highnotesearphones@gmail.com
📞 Phone: +91 8109579687
Working Hours: Monday to Saturday, 10:00 AM to 6:00 PM
Our team will guide you through the troubleshooting process and determine whether your product qualifies for replacement.
Shipping for Replacement
Once approved, we will arrange a pickup or guide you on shipping the product back (as applicable). Please ensure the product is packaged securely to avoid damage during transit. We will not be responsible for any damage caused due to poor packaging on your part.
Policy Updates
We reserve the right to revise this policy at any time. Updates will be posted on this page with an updated “Effective Date.” We recommend reviewing this policy periodically to stay informed.