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Privacy Policy

Highnotes Privacy Policy

Highnotes ("we," "us," or "our") values your trust and is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with applicable Indian laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023.

This Privacy Statement describes how we use and disclose the information that we collect from you when you visit our website https://highnotes.co.in/ ("Site"), purchase products sold on the Site ("Products"), or use services provided through the Site (collectively referred to as "Services").

By creating your account or otherwise using Highnotes Services, you agree to be bound by the terms of this Privacy Policy.

1. Read Our Privacy Policy

Please read our Privacy Policy carefully to understand how we handle your data. By using Highnotes Services, you agree that we can collect and use your information in accordance with this Privacy Policy.

2. Eligibility to Use Highnotes Services

If you are under 18 years old, you are not permitted to use Highnotes Services without parental consent. We treat anyone under the age of 18 as a child and provide additional protections regarding their data.

2.1 Information We Collect

I. Personal Information

We collect the following categories of personal information:

II. Sensitive Personal Data and Information (SPDI)

We may collect SPDI, including:

III. Aggregated Information

We collect anonymous data via:

2.2 Where We Store Your Personal Information

We store your data securely with third-party service providers using secure cloud infrastructure based in India or compliant jurisdictions. Security measures are implemented to protect your data from misuse or unauthorized access.

3. Create Your Account

To fully use Highnotes Services, you may need to create an account using your email, phone number, and password. You are responsible for maintaining the confidentiality of your account credentials.

4. Essential Devices

You may access Highnotes Services using mobile or internet-connected devices. You are responsible for any data usage charges incurred.

5. Highnotes Content Rights

All website content, graphics, logos, and data are owned by Highnotes. No duplication, imitation, or reproduction is permitted without prior written consent.

6. Services Offered

Highnotes records and stores user data related to purchases and browsing activity solely for service provision, order processing, and customer communication.

6.1 Device Data

Includes information such as device type, operating system, browser type, IP address, and usage behavior.

6.2 Contact List

We do not access your phone’s contact list unless explicitly required and permitted for a specific service feature.

6.3 Location Data

We may collect your location data if you grant permission for location-based services.

6.4 In-App Purchases

If applicable, subscription payments are handled via secure third-party payment processors. Highnotes does not store payment card details directly.

7. Rules of Use

Highnotes grants users a limited, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial purposes. Users are prohibited from uploading defamatory, infringing, or otherwise objectionable content.

8. How We Use Your Personal Data and SPDI

We use your personal data to:

9. Purpose and Grounds of Processing Personal Data

We process your personal data based on:

10. Consult Your Doctor (If Applicable)

If using any health-related device or service, consult your physician before use. Our services do not provide medical advice.

11. Sales and Payment

For the sales, return, and warranty policies of Highnotes: Audio & Lifestyle Services, please visit our website at https://highnotes.co.in/ for purchases made directly from us, or consult your dealer, distributor, or other authorized sales entity. You must accept this Agreement when placing an order. We reserve the right to reject or restrict your order for any reason.

Virtual goods purchased on Highnotes: Audio & Lifestyle Services are subject to a one-time payment. Returns or refund requests for virtual goods will not be accepted.

You agree that Highnotes has the right to adjust the price of paid goods. Once the new price takes effect, you must accept it when placing a new order. Previous purchases will not be affected. If you do not accept the new price, please refrain from placing new orders.

12. Feedback and Submission Policy

If you submit comments, suggestions, or feedback to us, you agree that Highnotes may use, disclose, duplicate, distribute, or utilize them in accordance with our Privacy Policy without offering you any compensation. We retain the right to use any suggestions or feedback previously known to us, developed independently, or obtained from sources other than you.

13. Reminders and Notifications

During your use of Highnotes: Audio & Lifestyle Services, you may receive notifications, text messages, reminders, emails, and other communications. By using our services, you consent to receiving such communications. You can manage most notifications via your Account Settings. However, essential communications, such as software updates, may be sent regardless of your preferences.

14. Compliance with Indian Data Protection Laws

We comply with applicable Indian data protection regulations, including:

Your Rights under Indian Law:

15. Exercising Your Rights

To exercise your data rights, contact us at highnotesearphones@gmail.com. We will respond in accordance with Indian data protection laws.

16. Third-party Services

Highnotes’ online payment services are provided by third parties. We rely solely on the order information received from these third parties, handled per our Privacy Policy.

You may choose to share your information with third-party services (e.g., social apps or connected audio platforms). When services are jointly offered with partners, or if referred to our services through partners, your personal data may be shared with them after informing you and obtaining your consent. Data shared with third parties is governed by their respective privacy policies.

Highnotes is not responsible for the privacy practices or content of third-party websites or applications linked from our platform. Any agreement regarding third-party services is solely between you and the respective provider. Highnotes disclaims liability for disputes arising from such third-party services.

17. Changes to Highnotes Services

Highnotes reserves the right to modify or discontinue any component of its services without prior notice. We are not liable for any resulting consequences.

18. Data Retention and Deletion

We retain your data only as long as necessary to provide services or as required by law. Upon account closure, your data may be deleted, except where retention is required by law or necessary for legitimate business purposes. Anonymized data may be retained for research and analytics.

To request data deletion, contact us at highnotesearphones@gmail.com. We will process your request in compliance with Indian data protection laws and notify you upon completion.

19. Termination

We reserve the right to suspend or terminate your account or services at any time without liability. You may request account closure and data deletion by emailing highnotesearphones@gmail.com with the subject line "Account and data deletion."

20. Disclaimer

Highnotes Services are provided "as is" without warranties of any kind. We do not guarantee uninterrupted or error-free services. Highnotes products are not medical devices and are intended solely for personal, non-medical use.

Physical activities or results based on the use of Highnotes products involve inherent risks. Users voluntarily assume all associated risks.

21. Indemnity

You agree to indemnify and hold harmless Highnotes against any claims, damages, or expenses arising from your use of our services, your content, or your violation of applicable laws or third-party rights.

22. Limitation of Liability

Highnotes shall not be liable for indirect, incidental, or consequential damages arising from your use of our services. Our total liability shall not exceed the amount paid by you for using Highnotes services.

23. Governing Law and Dispute Resolution

This Agreement is governed by the laws of India. Disputes shall be resolved through negotiation. If negotiation fails, disputes shall be submitted to arbitration in Indore, Madhya Pradesh, India, under the Arbitration and Conciliation Act, 1996.

24. General Provisions

We will notify you of significant amendments to this policy and give you an opportunity to review the revised terms. Continued use of services after updates constitutes acceptance. Invalid provisions shall be enforced to the fullest extent, and the remaining provisions will remain valid.

Notifications from Highnotes shall be delivered via email or posted on our website.

25. Applicability of Additional Provisions

Specific products or services may have additional terms. In case of conflict, the additional provisions shall prevail.

26. Community Guidelines

Users must not upload, share, or transmit content that:

27. Contact Us

If you have any questions regarding this Agreement or your rights, please contact us:

Email: highnotesearphones@gmail.com

Business Name: Highnotes

Location: Indore, Madhya Pradesh, India

Website: https://highnotes.co.in/

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